Privacy & Cookie Policy

Data protection is very important for us. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

You can save and print this privacy and cookie policy at any time.


The persons responsible (“controller”) for the collection, processing, and use of your personal data through the use of the website in the sense of art. 4 no. 7 GDPR is:

Axplora Group GmbH
Hochstraß Süd 7
83064 Raubling

1. Contact Form, Social Network, E-Mail

If you contact us (e.g. by,contact form or e-mail), we will process your data to answer the enquiry and in the event that follow-up questions arise.

We may collect the following information about you:

•               Your identifying information (name, surname, job, employer)
•               Your contact details
•              Any information given during our interactions with you relevant to your enquiry(emails, interactions on social networks, etc.)

We collect your data:

•               When you contact us
•               When you download booklets and other documents available on the Website
•               When you interact with us in any other way, including on social networks

If the data processing is carried out for the purpose of pre-contractual measures, which take place at your request, or, if you are already our customer, for the purpose of executing the contract, the legal basis for this data processing is art. 6 para. 1 lit. b GDPR.

Otherwise, we process your personal data on the basis of our legitimate interest in answering your questions.

2. Cookies – what data we use and why

A “cookie” is a small text file stored on your computer or mobile phone when you visit a website. It has a unique identifier assigned to your device and allows the website to remember your actions and preferences (such as your location, the language you use, the font size you prefer and other display preferences) during a limited period.

2.1 Analytics / Session Cookies

We collect information about you when you use this website. We automatically collect information about your usage patterns and your interaction with us and register information about your computer or mobile device. We collect, store and use data about each access to our website (server log files). The access data include:

  • Name and URL of the retrieved file
  • Date and time of retrieval
  • transferred data volume
  • Message about successful retrieval (HTTP response code)
  • Browser type and browser version
  • operating system
  • Referrer URL (i.e. the previously visited page)
  • Websites accessed by the user’s system through our website
  • Internet service provider of the user
  • IP address and the requesting provider

We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operating, security and optimization of our website, but also for anonymous recording of the number of visitors to our website (traffic) and for the scope and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. This information enables us to provide personalized and location-based content and to analyze traffic, troubleshoot and correct errors, and improve our services. This process is automatic and for technical reasons it is necessarily associated with the retrieval of our pages.
We reserve the right to subsequently check the log data if there is a justified suspicion of illegal use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our services. After aborting the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. when registering, logging in, clicking links, etc.).

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.

To a small extent, we also use persistent cookies (also small text files that are stored on your terminal device) that remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the given time. Their service life is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.

The following data and information are stored in the cookies:

  • log-in information
  • language settings
  • keywords entered
  • Information about the number of visits to our website and use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive anonymized information, such as which pages of our website have been visited, which offers have been viewed, etc.

We do not use any of these cookies without your prior consent according to our cookie-notice on our frontpage. So you are informed in advance when cookies are set and can decide on a case-by-case basis whether you wish to exclude the acceptance of cookies in certain cases or in general, or whether these cookies should be prevented completely. This may limit the functionality of the website.

In addition, we offer you the option of limiting the storage of cookies to the necessary extent with the checkboxes in our cookie notice when you first visit our website.

2.2. Personalization / Direct Marketing

We also process your personal data for direct marketing of our goods and services.

2.2.1 Google Analytics

After accepting Google cookies by crossing the checkboxes in our cookie notice when you first visit our website, we use Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by our visitors may be transmitted to a Google server in the USA and added to your individual profile.

We have activated IP anonymization on this website. This will cause Google to shorten your IP address previously within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

You may refuse the use of cookies by not accepting the appropriate settings, however, please note that if you do this you may not be able to use the full functionality of this website.

2.2.2. Google Maps

In case of your explicit prior consent, we use the offer of Google Maps on this website. This allows us to display interactive maps directly on the website and allows you to conveniently use the map function.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the access data mentioned above in this declaration will be transmitted, in particular the IP address. This occurs regardless of whether Google provides a user account that you are logged in to or whether there is no user account. When you’re logged in to Google, your information will be directly associated with your account. If you do not want your profile to be associated with Google, you must log out before activating the button.

Google stores your data as user profiles and uses them for the purposes of advertising, market research and/or the design of its website in line with requirements. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

For further information on the purpose and scope of data collection and processing by Google please refer to Google’s privacy policy. There you will also find further information on your rights in this regard and setting options to protect your privacy:

Otherwise, by using Google Maps you enter a direct usage relationship with Google.

2.2.3 Google Web Fonts

We use ‘Google Web Fonts’ on our website, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: ‘Google’). Google Web Fonts allows us to use external fonts, called Google Fonts. When you access our website, the required Google font is loaded from your web browser into your browser cache for this purpose. This is necessary so that your browser can display an optically improved display of our texts. If your browser does not support this feature, a standard font will be used by your computer to display it. The integration of these Web Fonts takes place by a server call, usually a server of Google in the USA. This transmits to the server which page of our website you have visited including esp. Your IP address.

It is our interest to use the Google Web Fonts for optimization purposes, in particular to improve the use of the website for you and to make it more user-friendly.

2.2.4. Google Tag Manager

In case of your explicit prior digital consent we use ‘Google Tag Manager’ on our website, Google Tag Manager allows us to manage website tags through a single interface. By using such tags, we can better understand how visitors interact with our website. We use this information to make the website more understandable and easier to use.

The Google Tag Manager tool itself does not collect any personally identifiable information. Google Tag Manager triggers tags, such as when certain events occur on our website. In this way, data may be collected. Google Tag Manager does not access these data.

For more information about Google’s privacy practices, please see the appropriate privacy statement:

2.2.5. Google-Re/Marketing-Services

In case of your explicit prior digital consent, we use the Google Remarketing application. This is a procedure with which we would like to address you again. Through this application, we can show you our advertisements after visiting our website during your further Internet use. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when visiting various websites. In this way Google can determine your previous visit to our website. According to Google’s own statements, the data collected within the scope of remarketing is not combined with your personal data, which may be stored by Google in USA. In particular, according to Google, pseudonymization will be used for remarketing.

2.2.6. LinkedIn

Within our website functions and contents of the service LinkedIn can be integrated, offered by the LinkedIn AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. This may include, for example, content such as images, videos or text and buttons with which users can express their favor about the content, the authors of the content or subscribe to our contributions. If the users are members of the platform LinkedIn, LinkedIn can assign the call of the above contents and functions to the profiles of the users there.

A cookie is a small file placed onto your device that enables LinkedIn features and functionality. Any browser visiting our sites may receive cookies from us or cookies from third parties such as our customers, partners or service providers. We or third parties may also place cookies in your browser when you visit non-LinkedIn sites that display ads or that hosts our plugins or tags.

LinkedIn uses two types of cookies: persistent cookies and session cookies. A persistent cookie lasts beyond the current session and is used for many purposes, such as recognizing you as an existing user, so it’s easier to return to LinkedIn and interact with our Services without signing in again. Since a persistent cookie stays in your browser, it will be read by LinkedIn when you return to one of our sites or visit a third-party site that uses our Services. Session cookies last only as long as the session and do not need your consent.

3. Storage Period

Unless specifically stated, we will only store personal data for as long as is necessary to reach the purposes for which it was collected, and for limited retention periods.

Generally, we keep your data for as long as is strictly necessary for the management of the business relationship with you or your employer.

In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, for instance to prove a right, to comply with legal requirements or for marketing purposes.

When your data will no longer be necessary, we will ensure that they are erased or anonymized and that it is not processed elsewhere.

The legal basis for this processing is art. 6 para. 1 lit. c GDPR.

4. Your Rights as Data Subject

Under the applicable laws, you have various rights with respect to your personal information. If you wish to exercise these rights, please send your enquiry by post to the address stated in paragraph 1 or by e-mail to the address mentioned in paragraph 7, clearly identifying yourself and your request.

Below you will find an overview of your rights.

4.1 Right to Confirmation and Information

You have the right to receive clear information about the processing of your personal data.

In detail:

You have the right at any time to receive confirmation from us as to whether personal data concerning you will be processed. If this is the case, you have the right to request from us free information about the personal data stored about you. Furthermore, there is a right to the following information:

1. the processing purposes;

2. the categories of personal data to be processed;

3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;

4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;

5. the existence of a right to rectify or delete personal data concerning you or to limit the processing by the controller or to object to such processing;

6. the existence of a right of appeal to a supervisory authority;

7. if the personal data is not collected from you, all available information about the origin of the data;

8. the existence of automated decision making, including profiling, in accordance with art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for you.

If personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to art. 46 GDPR in connection with the transfer.

4.2 Right to Rectification

You have the right to demand that we correct and, if necessary, complete any personal data concerning you.

In detail:

You have the right to demand from us immediately the correction of incorrect personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

4.3 Right to Cancellation (‘right to be forgotten’)

In a number of cases, we may be required to delete personal information about you.

In detail:

Pursuant to art. 17 para. 1 GDPR, you have the right to demand that we delete personal data concerning you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:

  1. Personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing was based pursuant to art. 6 para. 1 lit. a GDPR or art. 9 para. 2 lit. a GDPR, and there is no other legal basis for the processing.
  3. You object to the processing pursuant to art. 21 para. 1 GDPR and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to art. 21 para. 2 GDPR.
  4. Personal data have been processed unlawfully.
  5. The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
  6. The personal data were collected in relation to information society services offered pursuant to art. 8 para. 1 GDPR.

If we have made the personal data public and we are obliged to delete them pursuant to art. 17 para. 1 GDPR, we shall take appropriate measures, including technical measures, taking into account the technology available and the implementation costs, to inform the data controllers processing the personal data that you have requested them to delete all links to this personal data or to make copies or replications of this personal data.

4.4 Right to Limitation of Processing

In a number of cases, you have the right to ask us to restrict the processing of your personal data.

In detail:

You have the right to demand from us the restriction of processing if:

  1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
  2. the processing is unlawful, and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
  3. we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or
  4. you have lodged an objection against the processing pursuant to art. 21 para. 1 GDPR, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.

4.5 Right to Data Transferability

You have the right to receive, transmit or have us transmit machine-readable personal data concerning you.

In detail:

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer such data to another controller without our interference, provided that:

  1. the processing is based on a consent pursuant to art. 6 para. lit. a GDPR or art. 9 para. 2 lit. a GDPR or on a contract pursuant to art. 6. para. 1 lit. b GDPR and
  2. processing is carried out using automated procedures.

In exercising your right to data transfer in accordance with paragraph 1, you have the right to obtain that the personal data be transmitted directly by us to another controller, insofar as this is technically feasible.

4.6 Right of Objection

You also have the right to object to the lawful processing of your personal data by us if this is justified by your situation and if our interests in the processing do not outweigh yours.

In detail:

You have the right, for reasons arising from your particular situation to object at any time to the processing of personal data concerning you on the basis of art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.

If personal data is processed by us for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it relates to such direct advertising.

You have the right to object to the processing of your personal data relating to you for scientific or historical research purposes or for statistical purposes pursuant to art. 89 para. 1 GDPR for reasons arising from your situation, unless such processing is necessary for the performance of a task in the public interest.

4.7 Automated Decisions Including Profiling

You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you.

There is no automated decision-making on the basis of the personal data collected.

4.8 Right to Revoke Consent Under Data Protection Law

You have the right to revoke your consent to the processing of personal data at any time.

4.9 Right of Appeal to a Supervisory Authority

You have the right to complain to a supervisory authority, in particular in the Member State where you are staying, at your place of work or at the place where the alleged infringement occurred, if you consider that the processing of your personal data is unlawful. Such as: Bayerisches Landsamt für Datenschutzaufsicht, Promenade 27, 91522 Ansbach (Germany).

5. Data Security

We are committed to ensure the security of your personal data and we have put in place a security policy of our information system and rules and appropriate technical measures to protect it against access, alteration, use and non-authorized disclosure or illegal destruction or accidental loss of those data.

All our employees, subsidiaries and processors that have access to personal data and are involved in their processing are bound by confidentiality undertakings.

Your personal data will be transmitted encrypted. We use the SSL (Secure Socket Layer) coding system, however, point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

To secure your data, we maintain technical and organizational security measures in accordance with art. 32 GDPR, which we continually adapt to the state of the art. The servers we use are regularly and carefully backed up.

6. Passing on Data to Third Parties

In principle, we use your personal data only within our company.

If and to the extent that we involve third parties in the performance of contracts (e.g. logistics service providers), these third parties will only receive personal data to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of our data processing (‘contract data processing’), we contractually require processors to use personal data only in accordance with the requirements of data protection laws and to protect the rights of the data subject.

Your personal data may be transferred outside the European economic area (EEA), to countries that do not guarantee a level of protection equivalent to the one you are benefiting from in the EEA. In the absence of an adequacy decision of the European Commission pursuant to article 45 GDPR, the transfer of your personal data will be framed by appropriate transfer mechanisms under Articles 46 et seq. of the GDPR (such as standard contractual clauses adopted by the European Commission).  You can obtain a copy of it (excluding confidential provisions) by contacting

Your data is not shared, exchanged, sold or rented to any other person than those mentioned above. A data transfer to places or persons outside the EU does normally not take place except the above-mentioned cases (third party services and foreign controllers).

7. Group Privacy Officer

For more information related to your rights, to the exercising of rights or for any question or complaint related to your personal data protection, please contact our Group Privacy Officer:

Dipl.-Kfm. Ulrich Schach

8. Policy update

We may update our policy from time to time to reflect legal changes, technological progress and/or new business practices. Any amendment becomes effective upon publication on the Website. We therefore recommend that you regularly visit the site to keep yourself informed on possible updates.

Axplora Group GmbH
Hochstraß Süd 7
83064 Raubling
Phone: +49 (0)80 35-88-0
Fax: +49 (0)80 35-88-143
Managing Directors:
Dr. Sylke Hassel
Dr. Edgar Lange
Headquarter: Hochstraß Süd 7, 83064 Raubling
Register No.: HRB 21432
VAT ID: DE 279 196 613


The links on our website lead to other websites, the content and design of which we are not able to influence. As a measure of precaution, we explicitly declare that we do neither examine nor support such other content and design and that therefore we reject any responsibility in this regard. On the other hand, we do not guarantee the accessibility of useful websites linked by us.